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Service Agreement

These Service Agreement (the “Terms”) constitute a legal agreement between you and EXCURSION TAXI ALLIANCE of 160 London Road, Barking, Greater London, IG11 8BB, United Kingdom (hereinafter “EXCURSION TAXI ALLIANCE”, “we”, “our”) and you the user (“you”) governing the use of the services whether booked through the EXCURSION TAXI ALLIANCE website www.taxis-uk.com & www.minicabsuk.com or another method (hereinafter the “Services”).

General Conditions

  • Prices for our Services are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
  • We reserve the right but are not obligated, to limit the sales of our Services to any person. We may exercise this right on a case-by-case basis.
  • We do not warrant that the quality of any products, services, or information purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
  • We reserve the right to refuse service to anyone for any reason at any time.

Booking Enquiry

  • You can make Booking enquiries via telephone, email, online form or other means.
  • We will provide an offer based on the information requested on the website or provided by you.
  • Please note that inaccurate or insufficient information provided by you may delay the preparation or can lead to the rejection of an offer.
  • You agree to provide current, complete, and accurate information for all booking Enquiries made with us.
  • You agree to promptly update your information, including your email address so that we can provide an offer and contact you as needed.

Booking Request

  • You may send us a Booking Request following a Booking Enquiry or by using the Booking System on our website or mobile app.
  • Please note that inaccurate or insufficient information provided by you may delay the preparation of or can lead to the rejection of a Booking Request.
  • You agree to provide current, complete and accurate information for all Booking Requests made with us.
  • You agree to promptly update your information, including your email address so that we can provide an offer and contact you as needed.

Bookings On The Website

  • To complete a booking, you first have to place an order for the Service. Then, this booking has to be accepted by us.
  • To make a booking you must be 18 years of age or over and you will have to select the Services on the website, select your preferred date and time and if you like, other optional services, and finally click on the “BOOK NOW” button.
  • When you make a booking through the website you will receive an automated email confirming receipt of your booking request. The Booking Receipt email contains full details of your booking. Please note the Booking Receipt email is NOT already an acceptance of your booking.
  • When your Booking is accepted by us, we send you an email confirming your booking (“Booking Confirmation”).
  • Once you receive the Booking Confirmation email, your booking has been finally accepted by us and the Service Contract between you and us is entered into. Such a contract is composed of your booking request; our Booking Receipt and Booking Confirmation emails; then the current Terms of Service shall apply.

Assignment

  • This Agreement is personal to the Parties. Neither Party may assign, mortgage, charge or sub-licence or otherwise delegate any of its rights hereunder, or sub-contract or otherwise delegate any of its obligations hereunder.

For clarity, EXCURSION TAXI ALLIANCE is responsible for bookings and transport services and does not transfer its responsibility to drivers other than EXCURSION TAXI ALLIANCE’s Drivers or any other parties.

Pick Ups

  • During the Booking process, provide details of your flight and indicate the scheduled arrival time.
  • We ask you to update your operator or the driver after you have landed and the driver will make their way to the meet and greet point.
  • The operator will monitor the flight, if the flight is delayed, they are instructed to dispatch the driver according to the updated flight landing time.
  • Where you request a specific Pick-up time, we will advise whether, in our reasonable opinion, your specified Pick-up time is appropriate and recommend an alternative Pick-up time, where appropriate. Should you decline our recommendation, we will follow the specified Pick-up time but cannot be responsible for any delays resulting from your decision.
  • Meeting point:
    • Airport Pickups – Meeting points for all airport pickups would be at the arrivals, the driver will wait there with the name board.
      • If you cannot see your name, please stand in front of the Information Desk or Costa Coffee entrance at arrivals and call your driver or the operator.
    • If you cannot contact your driver or the operator, please contact us immediately through our Contact page and one of our agents will step in for assistance.
    • Non-Airport Pickups – Meeting point for all non-airport pickups would be at the pickup address. The driver will park next to the pickup address, where safe to stop and wait.
      • If you cannot contact your driver or the operator, please contact us immediately through our Contact page and one of our agents will step in for assistance.
    • All our operators and their drivers are instructed to use all reasonable endeavours to arrive at a pre-agreed Pick-up on time.
    • Should you or the intended passenger(s) not be ready at the agreed pick-up time we will,
      • Airport Pickups – Wait for up to 60 minutes (grace period) at no extra charge.
      • Non-Airport Pickups – Wait for up to 30 minutes (grace period) at no extra charge.
    • Where waiting times exceed the grace period charged at the following rates:
      • Charge per hour beyond the first 60 minutes £20.
      • We reserve the right to determine your pick-up as No Show if a reasonable waiting period has passed and you failed to contact us.
    • Where we are delayed beyond the agreed Pick-up time and the delay is unlikely to have a material impact on the planned outcome of the transfer then the booking will continue as planned and we will not be liable for such delay.

Meet & Greet

  • Where you request a Meet and Greet service, you must provide us with the relevant details during the Booking Request process and provide the flight details, lead passenger’s name and mobile number.
  • Your operator will be instructed to plan ahead and adapt to the changes if a flight is delayed by using reasonable commercial efforts to monitor the flight and coordinate with the actual time of the flight arrival. However, we will not be responsible for any delays in Pick-Up resulting from the non-availability or inaccuracy of flight tracking information provided by third parties (flight tracking data), which is beyond our and the operator’s reasonable control. You accept and acknowledge that we will not be liable for a Meet and Greet delay resulting from the non-availability or inaccuracy of flight tracking data.
  • If your flight has arrived as scheduled and confirmed by flight tracking data and you or the intended passenger(s) are not ready at the agreed Meet and Greet time. we will:
    • Airport Pickups – Wait for up to 60 minutes (grace period) at no extra charge.
    • Non-Airport Pickups – Wait for up to 30 minutes (grace period) at no extra charge.
  • Where waiting times exceed the grace period charged at the following rates:
    • Charge per hour beyond the first 60 minutes £20.
    • We reserve the right to determine your pick-up as No Show if a reasonable waiting period has passed and you failed to contact us.
  • For pickups (except airports) the driver will wait a maximum of 30 minutes (grace period) at the pickup location (subject to parking availability). We will be notified when the driver is on your way and when the driver is at the pickup location.
  • The driver or the operator will be instructed to contact you if you are not at the pickup point within 15 minutes. But after the ‘’grace period’’ the booking will be marked as Passenger No-Show if there is no ‘’effective communication’’.
  • Where we are delayed beyond the agreed Meet and Greet time and the delay is unlikely to have a material impact on the planned outcome of the Transfer then the Booking will continue as planned and we will not be liable for such delay.

Equivalent Vehicles

  • If you have requested a specific Vehicle for the Booking, we reserve the right to provide a replacement vehicle provided that the replacement is of equal class and type to the vehicle originally intended.

We will not be obliged to amend our fees where we have provided a replacement vehicle in accordance with this Clause ‘’Equivalent Vehicles’’.

Reschedule

If you wish to reschedule your Booking, we request that you notify us as soon as possible at HELP@taxis-uk.com. Subject to availability and the conditions below rescheduling of your Booking can be made.

  • We will attempt to accommodate requests to reschedule the date of booking, but cannot guarantee that such requests will be honoured, and acceptance of such requests is at our sole discretion. Any out-of-pocket costs associated with cancellation shall be your responsibility.
  • If a booking is to be rescheduled a) due to a Force Majeure Event; or b) our unavailability; then we agree to reschedule a booking at the earliest possible mutually convenient date and time.
  • Notwithstanding the foregoing, we have sole discretion to determine whether to reschedule a booking or to refund you.
  • If a rescheduling request is received less than 06 hours before a booking, we will amend your Booking to a later date, subject to availability and reallocation charges. Or cancel and receive a refund, please see Cancellation and Refund policies.
  • This does not apply to pickups outside London, as the driver may already be en route to the pickup point.

Cancellation

If you wish to cancel your Booking, we request that you notify us as soon as possible at Cancellation@taxis-uk.com. Subject to availability and the conditions below cancellations of your Booking can be made.

  • Up until 06 hours – you can amend your Booking to a later date, subject to availability, reallocation charges or cancel and receive a refund of your Booking value to your original payment method.
  • This does not include any outside London pickups, as the driver maybe already on their way to the pickup point.
  • Every cancellation will result in £10 or 3% of the total fare, whichever is higher, this is to recover the cost of transaction and other fees.
  • If due to unavoidable reasons we are forced to cancel your Booking, you will receive a full refund. No other compensation is available.

No Show

If you fail to cancel your booking prior to the pickup time and do not show up on the pickup date and time, we reserve the right to charge you a No-Show fee and none of the amounts paid by you will be refunded.

If you would like to appeal or contact us regarding your No-Show, please email us at NoShow@taxis-uk.com.

Refunds

  • Refunds will be processed within 14 days. Where exchange rates of currency are involved, the Refund will be made in the currency used when you paid for the order.
  • EXCURSION TAXI ALLIANCE does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund.
  • If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at Refund@taxis-uk.com.

When Bookings Are Not Accepted

  • While we do our best to always accept bookings, we could however refuse the bookings in certain cases, for example, if you provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, or billing information; we discover that there was an error on our site relating to the service(s) you booked, for example as regards the price or description displayed; the service(s) you ordered are unfortunately no longer available; we have reasonable grounds to believe that you intend to resell the service(s).
  • If we cannot accept your booking, we will contact you by email as soon as possible but in any case, no later than 7 days from the date of your booking. If we cannot accept your booking because the Services are no longer available, or because of an error in the price and/or other information on our site, we will refund you any money you may have already been charged for such booking(s).

Luggage

  • If you wish to transport luggage that exceeds the usual hand luggage size, additional space must be booked for this. We reserve the right to refuse any passengers having excess luggage which would result in the vehicle being unsafe whilst in motion. This can also cause a delay in organising the appropriate vehicle and an extra charge for a larger vehicle will cost, the difference between the existing booking fare and the new fare, plus a £30 late booking amendment charge.
  • Wheelchairs, pushchairs, or other walking aids are not considered luggage for the purposes of the foregoing. Wheelchairs, pushchairs, and other walking aids are always transported free of charge, provided that the boot capacity of the vehicle permits this.
  • You must mention this during booking, otherwise we reserve the right to refuse any passengers having these items which would result in the vehicle being unsafe whilst in motion. This can also cause a delay in organising the appropriate vehicle and an extra charge for a larger vehicle will cost the difference between the existing booking fare and the new fare plus a £30 late booking amendment charge.
  • At the time of booking, you are required to clearly specify how many luggage(s) you wish to take with you (Small, med, large and extra items like Wheelchairs, pushchairs, and other walking aids).
  • The following table acts as a guide:
      • Carryon Luggage                  56 (H) x 38 (W) x 25 (D) CM          22 (H) x 15 (W) x 10 (D) IN
      • Checked Luggage                 81 (H) x 51 (W) x 36 (D) CM          32 (H) x 20 (W) x 14 (D) IN
  • Loading and unloading, it is your responsibility to load and unload your luggage and belongings as we will not be held liable for loss or damage, but drivers are instructed to assist you.
  • We accept no responsibility for the loss or damage to any luggage which is transported in any vehicles booked through our platform. You acknowledge and accepts that any luggage stored in the vehicle may move around during the journey. You should also take extra care and organise them when loading them in the vehicle, drivers are instructed to assist you.
  • When opening, loading and unloading the luggage compartment of the vehicle, stay careful to avoid damaging the vehicle.

Lost Property

  • We keep a record of any lost property recovered from the private hired vehicle at your operator’s centre. In the event if we have recovered any item, we shall make all efforts to return the item to the Passenger who left the lost property/item in one of our vehicles. If we are unsuccessful in locating the passenger or if the passenger does not contact us to claim the lost property within 90 days, we shall dispose it.

In the event You have left or lost an item in our vehicle, please contact us at the earliest and we will fully cooperate with You in this regard.

Trip Route

  • All drivers are required to travel the best route (often the fastest route) suggested by their navigation unless specifically instructed to do so by you before starting the journey, which may increase the fare depending on the actual travelled miles.
  • Traffic conditions are constantly monitored to help avoid any delays in your travels, which may involve a diversion.
  • Fares are quoted at a flat rate. Any diversions, such as additional pickups or drops will lead to extra charges; a minimum of £10 per change.

Chargebacks Or Section 75 CCA 1974 Claims

You agree to contact EXCURSION TAXI ALLIANCE prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any Transaction. If you make a card payment through EXCURSION TAXI ALLIANCE, and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to blacklist you by providing compelling evidence to refute your invalid chargeback request and or pursue legal action as the case may be.

Accuracy Of Billing Information

You agree to provide current, complete and accurate purchase information for all bookings made with us. You agree to promptly update your information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed. Or we can send our secure payment link which you can use to complete your transactions.

Other Important Terms

  • Child seats & boosters: Child safety seats are subject to availability; if required, please request these at the point of booking. Charges and availability will be confirmed upon request.
  • Road tolls & congestion charges: If the driver is obliged to enter a congestion charging zone, toll road or crossing, the prevailing charge will be added to the cost of the Booking and is charged at cost.
    • Parking is an additional cost. If the driver is required to pay to park in order to fulfil the Booking, the parking charge will be added to the cost of the Booking and is charged at cost.
  • Drop-off zones: If a driver is obliged to enter an airport drop-off zone the prevailing charge is added to the Booking and is charged at cost.
  • Soiling of the vehicle: Any soiling of the vehicle that requires the car to be taken out of service for professional cleaning will result in a valeting charge. The charge amount will be confirmed upon receiving the valet invoice.

Errors, Inaccuracies & Omissions

  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to Service descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel bookings if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your booking).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

Disclaimer Of Warranties; Limitation Of Liability

  • We do not guarantee, represent or warrant that your use of our Services will be uninterrupted, timely, secure or error-free.
  • We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.
  • You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Services at any time, without notice to you.
  • You expressly agree that your use of, or inability to use the Service is at your sole risk. The service and all Services delivered to you are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  • Nothing in these terms and conditions excludes or restricts EXCURSION TAXI ALLIANCE’s liability for death or personal injury resulting from any negligence or fraud on the part of EXCURSION TAXI ALLIANCE.

Termination

  • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  • These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services.
  • If in our sole judgement, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Severability

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Entire Agreement

  • The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • These Terms and any policies or operating rules posted by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms).

Governing Laws

These terms and the relationship between you and us shall be governed by the laws of England and Wales and the Courts of England and Wales shall have non-exclusive jurisdiction over any dispute.

Who Should I Contact For More Information?

If you would like to speak with our customer service team, please contact us at HELP@taxis-uk.com.

If you have any questions or comments regarding your cancellation, please contact us at Cancellation@taxis-uk.com.

If you have any questions or comments regarding your No Show, please contact us at NoShow@@taxis-uk.com.

If you have any questions or comments regarding your Refund, please contact us at Refund@taxis-uk.com.

If you have any questions or comments about our Terms & Conditions, please contact us at PPTC@taxis-uk.com.

FAQs

ETA stands for ”Excursion Taxi Alliance”.

It’s a transportation service company that offers various travel options in the United Kingdom

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ETA offers a range of transportation services, including taxi rides, airport transfers, seaport transfers, and long-distance journeys.

Also, ETA offers transportation services for day outings, night parties, and weddings.

You can easily book a ride with ETA through our website.

You can also send us an email or WhatsApp message for complex quotations.

Unfortunately no; the mobile app is still under development.

Yes, you can request a fare estimate through our website.

Enter your travel details, and we’ll provide an estimated cost for your journey.

ETA accommodates both immediate bookings and advanced reservations.

For immediate rides, use WhatsApp.

For planned trips, we recommend making reservations in advance.

Yes, you can cancel or modify your booking through our website or by contacting us through email or WhatsApp.

Please check our cancellation policy for any applicable terms.

Yes, ETA is partnered with numerous local operators all over the UK and they are licensed through their local licensing authority. Not only the operators but also all the drivers and their vehicles.

The biggest licensing authority is Transport For London (TFL). Operators, drivers and vehicles undergo extensive training and possess the necessary expertise to ensure safe, professional, and comfortable rides.

We believe in transparent pricing. The fare provided during booking or estimation includes the standard charges. Any additional fees or surcharges will be clearly communicated before confirmation.

Your fare does not include driver wait charges, which will be calculated (if there are any) after pickup.

Your driver will wait for you at the pickup location.

Contact ETA Immediately: Notify ETA as soon as possible about the delay by calling their customer service hotline. Inform them of your revised estimated arrival time.

Wait Charges: Our wait charges for non-airport pickups are £20/hour.

 

Yes, ETA provides a complimentary waiting time for the first 15 minutes as part of its service.

Beyond this duration, additional waiting time will incur charges at the rate of £20 per hour which is specified in our policies.

The wait charge for the driver is £20 per hour.

 

Yes, ETA provides a complimentary waiting time for the first 60 minutes from the flight landing time as part of its service for all airport pickups.

Operators and drivers are instructed to monitor the flight and arrive at the airport on time.

Operators and drivers are instructed to monitor the flight and arrive at the airport on time.

There are no driver wait charges for flight delays, driver wait charge will start 60 minutes after the flight landing time.

Drivers often wait at designated pickup areas specified by the airport or in pre-designated zones specifically allocated for passenger pickups. These locations might vary depending on the airport and its regulations.

Generally, drivers will wait at a convenient spot, such as the arrivals terminal or a designated meeting point.

Please contact your driver or the operator specified in the email soon after you land to advise them of your arrival status.

In the event that your driver is running late, we advise you to contact our customer service team immediately.

We understand the importance of punctuality and strive to minimise delays.

Our team will assist in providing updates on the status of your assigned driver and make the necessary arrangements to minimise the inconvenience caused by the delay.

Your satisfaction is our priority, and we appreciate your understanding in such situations.

ETA accepts various payment methods, including credit/debit cards, digital wallets or online payment platforms.

Stripe is our primary payment service provider.

SEE LESS

Welcome to the United Kingdom, explorers! Whether you’re strolling along the historic streets of London, admiring the breathtaking landscapes of the Scottish Highlands, or discovering the rich cultural tapestry of Wales, your adventure begins here.

As first-time visitors to this vibrant kingdom, prepare to immerse yourselves in centuries of history, diverse traditions, and unparalleled charm. Our website is your gateway to unlocking the best experiences, offering invaluable tips, must-visit destinations, and insider insights to make your journey across England, Scotland, Wales, and Northern Ireland unforgettable.

From navigating local customs to discovering hidden gems, embark on your UK escapade with confidence. Let us be your companion in unravelling the beauty and wonders of this enchanting realm. Welcome to the United Kingdom—where every corner holds a new story waiting to be explored.

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