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ETA offers a range of transportation services, including taxi rides, airport transfers, seaport transfers, and long-distance journeys.

 Also, ETA offers transportation services for day outings, night parties, and weddings.

You can easily book a ride with ETA through our website.

You can also send us an email or WhatsApp message for complex quotations.

Unfortunately no; the mobile app is still under development.

Yes, you can request a fare estimate through our website.

Enter your travel details, and we’ll provide an estimated cost for your journey.

ETA accommodates both immediate bookings and advanced reservations.

For immediate rides, use WhatsApp.

For planned trips, we recommend making reservations in advance.

Yes, you can cancel or modify your booking through our website or by contacting us through email or WhatsApp.

Please check our Cancellation Policy for any applicable terms.

Yes, ETA is partnered with numerous local operators all over the UK and they are licensed through their local licensing authority. Not only the operators but also all the drivers and their vehicles.

The biggest licensing authority is Transport For London (TFL). Operators, drivers and vehicles undergo extensive training and possess the necessary expertise to ensure safe, professional, and comfortable rides.

We believe in transparent pricing. The fare provided during booking or estimation includes the standard charges. Any additional fees or surcharges will be clearly communicated before confirmation.

Your fare does not include driver wait charges, which will be calculated (if there are any) after pickup.

Your driver will wait for you at the pickup location.

Contact ETA Immediately: Notify ETA as soon as possible about the delay by calling their customer service hotline. Inform them of your revised estimated arrival time.

Wait Charges: Our wait charges for non-airport pickups are £20/hour.

The wait charge for the driver is £20 per hour.

Yes, ETA provides a complimentary waiting time for the first 60 minutes from the flight landing time as part of its service for all airport pickups.

Operators and drivers are instructed to monitor the flight and arrive at the airport on time.

Operators and drivers are instructed to monitor the flight and arrive at the airport on time.

There are no driver wait charges for flight delays, driver wait charge will start 60 minutes after the flight landing time.

Drivers often wait at designated pickup areas specified by the airport or in pre-designated zones specifically allocated for passenger pickups. These locations might vary depending on the airport and its regulations.

Generally, drivers will wait at a convenient spot, such as the arrivals terminal or a designated meeting point.

Please contact your driver or the operator specified in the email soon after you land to advise them of your arrival status.

In the event that your driver is running late, we advise you to contact our customer service team immediately.

We understand the importance of punctuality and strive to minimise delays.

Our team will assist in providing updates on the status of your assigned driver and make the necessary arrangements to minimise the inconvenience caused by the delay.

Your satisfaction is our priority, and we appreciate your understanding in such situations.

ETA accepts various payment methods, including credit/debit cards, digital wallets or online payment platforms.

Stripe is our primary payment service provider.